Privacy Policy

Introduction

Welcome to Shenoute.

At Shenoute, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following information:

• Full Name

• Phone Number

• Email Address

• Shipping and Billing Address

• Order and Purchase History

• Payment Information (processed securely through authorized payment providers)

• Device Information, Browser Type, and IP Address

• Website Usage and Analytics Data

We collect information when you:

• Create an account

• Place an order

• Contact customer support

• Subscribe to newsletters or promotional offers

• Browse and interact with our website

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Deliver products and services

• Provide customer support

• Improve our website and customer experience

• Send order updates and important notifications

• Send promotional offers and marketing communications (with your consent)

• Prevent fraud and protect the security of our website

• Comply with legal and regulatory obligations

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access

• Loss or theft

• Misuse

• Alteration or disclosure

While we take reasonable precautions to safeguard your information, no method of transmission over the Internet is completely secure.

Cookies

Shenoute uses cookies and similar technologies to:

• Remember user preferences

• Improve website functionality

• Analyze website traffic and performance

• Enhance the shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Sharing Information

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with:

• Shipping and delivery providers

• Payment processing providers

• Government authorities when required by law

• Service providers who assist in operating and maintaining our website

All third parties are required to maintain the confidentiality and security of your information.

Online Payments

All online payments are processed through secure and trusted payment gateways using industry-standard encryption technology.

Shenoute does not store customers’ credit card or debit card information on its servers.

Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions

• Provide customer support

• Meet legal, accounting, and tax requirements

Once no longer required, information will be securely deleted or anonymized.

Your Rights

You have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your personal data where legally permitted

• Withdraw consent for marketing communications

• Request information about how your data is processed

To exercise any of these rights, please contact us through the contact information available on our website.

Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of such third-party websites and encourage users to review their privacy policies.

Changes to This Privacy Policy

Shenoute reserves the right to modify or update this Privacy Policy at any time. Any changes will be published on this page and will become effective immediately upon posting.

Your continued use of the website after any updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us through the official contact methods available on our website.

Shenoute

Chinese Accessories • Italian & Turkish Silver • Zircon Stones • Semi-Precious Stones • Jewelry Making Supplies

Serving Wholesale & Retail Customers Since 1995