Refund and Returns Policy

At Shenoute, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

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Return Eligibility

Products may be returned or exchanged within 14 days from the date of purchase, subject to the following conditions:

• The product must be unused and in its original condition.

• The product must be returned in its original packaging with all accessories, tags, and included items.

• The customer must provide the original invoice or proof of purchase.

• Products showing signs of use, damage, alteration, or missing components will not be accepted.

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Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned or exchanged after opening or use, including but not limited to:

• Personal accessories and jewelry items that have been worn or used.

• Customized or personalized products.

• Clearance or final sale items unless defective.

• Any item damaged due to misuse, improper handling, or normal wear and tear.

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Exchange Policy

Eligible products may be exchanged within 14 days of purchase, subject to product availability.

If the requested replacement item is unavailable, customers may choose an alternative product or receive a refund according to this policy.

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Refund Policy

Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

• Refunds will be processed through the original method of payment whenever possible.

• Shipping, delivery, transaction, and banking fees are non-refundable.

• Refund processing times may vary depending on the payment provider or bank.

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Return Shipping

Unless the return is due to a manufacturing defect or an error on our part, customers are responsible for return shipping costs.

Shenoute reserves the right to deduct any direct costs incurred in collecting or returning products from the refund amount where applicable.

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Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer service team within 48 hours of receiving your order.

We may request photographs or additional information to verify the issue before processing a replacement or refund.

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Order Cancellation

Orders may be canceled before shipment without penalty.

If an order has already been shipped or handed over to the courier, the customer may be responsible for shipping and return costs.

Refunds for canceled orders will be issued through the original payment method after deducting any applicable transaction or banking fees.

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Important Notes

• Shenoute reserves the right to refuse returns that do not meet the conditions stated in this policy.

• Returned products remain the customer’s responsibility until they are received by Shenoute.

• Customers should ensure products are securely packaged when returning them.

• This policy is subject to change without prior notice.

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Contact Us

For any questions regarding returns, exchanges, or refunds, please contact our customer support team through the contact information available on our website.

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Shenoute

Chinese Accessories • Italian & Turkish Silver • Zircon Stones • Semi-Precious Stones • Jewelry Making Supplies

Serving Wholesale & Retail Customers Since 1995